References

• McMains, M., Mullins, W., and Young, A. (2020). Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections (6th ed.). Taylor & Fancis.
• Oblinger, D. (2018). Life or Death Listening: A Hostage Negotiator's How-to Guide to Mastering the Essential Communication Skill. (Independently published).
• Strentz, T. (2018). Psychological Aspects of Crisis Negotiation (3rd ed.). Routledge.