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Creating a Welcoming and Safe Healthcare Environment

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References

References

  • Center for Healthcare Strategies (2018). Creating Safe Health Care Environments for Patients and Staff. https://www.traumainformedcare.chcs.org/resource/creating-safe-health-care-environments-for-patients-and-staff/
  • Beaulier, J. (2015). Dealing with Disruptive Patients. Powerpoint presentation: Connecticut Association of Family Physicians. https://ctafp.org/wp-content/uploads/2015/08/Session-2B-How-to-Deal-with-the-Difficult-Patient.pdf
  • Delizonna, L. (2017). High-Performing Teams Need Psychological Safety: Here’s How to Create It. Harvard Business Review. https://hbr.org/2017/08/high-performing-teams-need-psychological-safety-heres-how-to-create-it
  • Duncan, B., Miller, S., Wampold, B. & Hubble (Eds). (2009). The Heart and Soul of Change. American Psychological Association.
  • Edmonson, A. (2018). The Fearless Organization. John Wiley & Sons.
  • Federal Health Visual Communications. (no date). How Parking Lot Lighting Affects Your Business. https://federalheath.com/company/news-insights/how-parking-lot-lighting-affects-your-business
  • Fink, A. (2019). What informed consent really means. American Association of Medical Colleges. https://www.aamc.org/news/what-informed-consent-really-means
  • Frederick, E. (2023). Relationship (Re)Programming. Talk + Tell Publishing.
  • Grailey, K. E., Murray, E., Reader, T., & Brett, S. J. (2021). The presence and potential impact of psychological safety in the healthcare setting: an evidence synthesis. BMC health services research, 21(1), 773. https://doi.org/10.1186/s12913-021-06740-6
  • Iwuozor, J. (2023). What is Customer Service? Definition & Best Practices. https://www.forbes.com/advisor/business/what-is-customer-service-definition-best-practices/
  • Shah P., Thornton I., Kopitnik, N.L., et al. (2024) Informed Consent. StatPearls Publishing https://www.ncbi.nlm.nih.gov/books/NBK430827/
  • Stone, P.W., Hughes R., Dailey. M. (2008. Creating a Safe and High-Quality Health Care Environment. In Hughes, R.G. (Ed.) Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Agency for Healthcare Research and Quality
  • Szyndlar, M. (2024). Customer Satisfaction: Why It’s Important in 2024. https://survicate.com/customer-satisfaction/importance-customer-satisfaction/
  • Tello, M. (2018). Trauma-Informed Care: What It Is and Why It’s Important. Harvard Health Blog. https://www.health.harvard.edu/blog/trauma-informed-care-what-it-is-and-why-its-important-2018101613562
  • Tia Women’s Health Clinic. (2024). What patients deserve: Welcoming and inclusive care settings. https://asktia.com/article/welcoming-and-inclusive-care-settings.
  • Violet. (2024). Our Mission: Violet standardized inclusive care to promote health equity for diverse patients. https://www.joinviolet.com/our-mission.