Helping Our Clients Rewrite Their Story: Pathways to Excellence
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Learning Objectives
Participants will be able to:
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Summarize the client journey from pre-admission to discharge.
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Identify at least three core ingredients necessary for achieving high-quality client-centric clinical excellence.
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Describe two evidence-based treatment pathways for Trauma, Mental Health, or Substance Use Disorder.
Educational Goal
The educational goal of this workshop is to increase knowledge about how to provide high-quality clinical excellence.
Description
Led by an experienced clinician and behavioral health leader, this presentation delves into the essential ingredients of high-quality client-centric clinical excellence within the behavioral health services sector. Dr. Baker will share insights, case studies, and evidence-based treatment pathways focused on Trauma, Mental Health, and Substance Use Disorder (SUD) treatments. The audience will be taken through a comprehensive journey of a client’s experience from pre-admission to discharge, highlighting key aspects of individualized care and effective treatment planning. We believe that this presentation will provide valuable insights and practical strategies for healthcare professionals striving to enhance client-centric care and achieve optimal clinical outcomes within the behavioral health services domain. Participants will receive both thought-provoking and practical takeaways for client care and organizational change promoting clinical excellence.
Target Audience
- Counselor
- Nurses
- Physicians
- Social Worker
- Marriage & Family Therapist
- Psychologist
- Substance Use Disorder Professionals
Presenters
Cynthia Baker is a seasoned professional with a distinguished background in clinical operations, specializing in primary mental health care coupled with co-occurring addiction treatment. Cynthia’s extensive experience and remarkable accomplishments underscore her exceptional skills in leadership and strategic development within the realm of behavioral health services.
Cynthia has over a decade of experience in clinical operations within the field of primary mental health and co-occurring addictions. Throughout her career, she has built a reputation grounded in relationship building, team leadership, and the implementation of strategic growth initiatives. Her ability to foster a client-centered performance culture has been instrumental in her success.
Cynthia holds a Doctorate in Education (EdD) from the University of Southern California, specializing in organizational change and leadership, which has been instrumental in her success in reorganizing and strategizing for improvements in behavioral health-related services. Her unique combination of skills, qualifications, and commitment to excellence positions her as a valuable asset in the realm of mental health and addiction treatment services.
Cynthia has a proven track record in establishing and nurturing partnerships with external referral sources to facilitate growth opportunities. She has achieved distinguished results in reducing employee turnover, enhancing employee engagement, and improving overall workforce performance. Notably, Cynthia has driven revenue growth within outpatient and inpatient mental health settings, including successfully establishing new psychiatric service lines across multiple states.
Recent accomplishments include the addition of 25 new mental health residential beds, positively impacting revenue for her current organization, The Raleigh House, located in Denver, Colorado. Cynthia’s ability to adapt and thrive in dynamic environments is evidenced by her willingness to relocate for senior-level operational roles, demonstrating her commitment to advancing her career and making a significant impact in the field of behavioral health services.
Cynthia Baker’s expertise in clinical operations, coupled with her proven track record of driving positive outcomes in behavioral health services, makes her an ideal candidate for a speaker presentation. Her insights, experiences, and strategic approach to leadership are sure to inspire and educate audiences seeking to enhance their understanding of effective practices in mental health and addiction treatment services.