Dealing with Difficult Clients
Information
Date & Time
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Description
Difficult clients – we all have them. Just because a client may not be easy to work with doesn’t mean you can’t have a fruitful clinical relationship. Whether you are working with a client who seems resistant to change, or one who you have ideological or personality differences with, knowing how to handle conflict with clients can ensure that you are able to help them with their issues. In this presentation, you will learn how to Identify types of conflict & symptoms, review conflict management styles, learn about the impact of counter transference, and how to identify high vs. low EQ (Emotional Intelligence).
Target Audience
- Counselor
- Psychologist
- Social Worker
- Substance Use Disorder Professionals
Presenters
Leslie Holley is a Nationally Certified Licensed Clinical Professional Counselor (LCPC – MD, DC, VA) (NCC) who earned her Masters in Community Counseling from DePaul University where she also taught masters level clinical counseling courses as an adjunct professor. Currently, she works with clients at her private practice, Healing-Circle, LLC in downtown Silver Spring, MD.
Leslie offers counseling for adults and couples suffering from trauma, anxiety, depression, post baby issues, co- dependency, life transitions, and addiction. Leslie helps clients establish boundaries and practice healthy communication strategies through their mental health journey. She specializes in Cognitive Behavior Therapy (CBT), Internal Family Systems (IFS), and has been extensively trained in trauma and how it affects the brain. Moreover, she completed her Masters thesis, with distinction, on the help seeking behaviors of African American men.
Leslie Holley has presented on mental health topics for the American Counseling Association (ACA), the Illinois Counseling Association (ICA), Northwestern University, DePaul University and the Maryland Counseling Association Multicultural Division (MAMCD), to name a few. Leslie has shared her mental health knowledge on Chicago WGN Radio and on the online radio show, Let’s Stay Together, during their monthly mental health segment. She has been a contributing writer for about.com and UrbanBalance.com, covering her work with couples in counseling, anxiety coping tools, and understanding depression to name a few.
Some of the many topics she has presented on include COVID 19 Fatigue, therapy 101, anger management, trauma in children and adolescents, how to manage a crisis, conflict resolution, bullying in the workplace, assertive training, and thriving in a multigenerational workforce. Lastly, Leslie Holley is the Past President of the Maryland Counseling Association Multicultural Division (MAMCD).