In-Person

Creating a Seamless Client Experience: Cumberland Staff Training

Presented by Wendy D. Bradley, LPC-MHSP, CAADC, CPHQ
2.0 CE Hours
General
Creating a Seamless Client Experience: Cumberland Staff Training

Information

Date & Time

  • -

Location

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Learning Objectives

Participants will be able to:

  • Describe three attributes of a fully integrated system of care

  • Identify two specific barriers and/or constraints to an integrated care system within the organization.

  • Create a plan for a seamless client journey across the system of care.

Educational Goal

The educational goal of this workshop is to increase understanding of integrated systems of care.

Description

Providing behavioral health and medical care to clients with complex needs often involves several teams and specialties, from those providing care to those handling administration, to those providing social needs assistance. With so many competing priorities and responsibilities, teams often cluster together without communication and input from one another. This session will review aspects of a fully integrated system that reduces friction between teams, redundancies in processes, and improves the quality of care for clients. Specifically, participants will work together in small groups to understand what has contributed to fragmented care and develop a seamless client journey that improves efficiency and addresses the totality of each client’s needs.

Target Audience

  • Counselor
  • Marriage & Family Therapist
  • Psychologist
  • Social Worker
  • Substance Use Disorder Professionals

Presenters

Wendy D. Bradley, LPC-MHSP, CAADC, CPHQ

Wendy D. Bradley, LPC-MHSP, CAADC, CPHQ is Director of Health Integration at TMF Health Quality Institute. She is currently responsible for learning system guidance, quality improvement consultation, and staff training for healthcare organizations nationwide. Prior to joining TMF, she spent over thirteen years implementing and expanding behavioral health integration programs with Ampersand Health and Southcentral Foundation (SCF) in Anchorage, Alaska. Outcomes for the programs garnered national attention. Her experience includes overseeing and implementing behavioral health integration, patient and caregiver engagement, team-based care, care coordination, managing high-risk patients, and community engagement approaches to address social needs. She serves as faculty for the Institute of Healthcare Improvement on the topic of Behavioral Health Integration. Wendy holds a Master’s degree in counseling from Webster University and two bachelor’s degrees from the University of Hawaii.