CAHPS Patient Experience Surveys
Information
Date & Time
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Learning Objectives
Participants will be able to:
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Describe the origins of CAHPS surveys and their purpose for measurement
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Discuss how CAHPS survey content is developed
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Identify two or more methods used to provide evidence of survey validity and reliability
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Explain two ways patient experience survey data can be used to promote quality improvement efforts.
Educational Goal
The educational goal of this workshop is for participants to better understand CAHPS surveys and how they are utilized.
Description
This workshop will provide an overview of the CAHPS family of patient experience surveys, tools used by survey developers to evaluate the validity and reliability of survey instruments, and an introduction to surveys used to assess providers, provider groups, and facilities. The workshop will include a discussion of analyses and reporting of CAHPS survey measures, including multi-question composite measures.
Target Audience
- Counselor
- Marriage & Family Therapist
- Medical Doctor
- Psychologist
- Registered Nurse
- Social Worker
- Substance Use Disorder Professionals
Presenters
Lee Hargraves, Ph.D., is the Interim Director of the Center for Survey Research at UMass Boston. Dr. Hargraves is a leader in developing and using survey methods to create quality measures that assess health care from patients’ perspectives. For over 25 years, he has led efforts to develop and evaluate surveys to assess people’s medical care experiences in many settings, including ambulatory care, inpatient care, cancer, and rehabilitation.
As Senior Survey Scientist for the Picker Institute (Boston), he oversaw the design, development, evaluation, and implementation of patient experience surveys. In this position, he was a co-investigator on the Harvard University team of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) project.
Dr. Hargraves’ research has contributed to national efforts to document racial and ethnic disparities in health care. Dr. Hargraves currently participates in the fifth round of the CAHPS® project, where he is a member of the Yale University team and serves as co-chair of the CAHPS Instrument Development Team. He is an Associate Professor in Family Medicine and Community Health at the University of Massachusetts Medical School, Worcester, and an adjunct professor at the UMass School of Public Health, UMass Amherst.
Financially Sponsored By
- Aetna Better Health of Louisiana